Shipping

We ship to all 50 U.S States, and to select countries. All perishable items are shipped in insulated packages with ice to ensure freshness. Perishable items cannot be in transit for more than two days safely. If your order contains refrigerated goods it can only be shipped via (customer’s choice of) 1 or 2 day air shipping or UPS Ground in qualifying areas. In many States neighboring New York you can select expedited shipping for your order.

If your order contains no perishables it may be shipped with UPS Ground to any destination, non perishable items will be shipped via UPS ground if the transit time will take more than two days.

Orders of $100 or more qualify for free shipping to the Tri-State area (NY, NJ, CT).

Orders of $400 or more going anywhere else in the contiguous United States will be shipped for free.

Return Policy

If your order arrives damaged or is lost we are happy to help! If you have purchased ShipAid Shipping Guarantee please follow the below steps.

Submitting a Claim:

In the event of any issues concerning your order, namely damage upon delivery, non-delivery, or theft, we kindly request that you direct your communication to claims@therebbeschoice.com.

For efficient processing of your claim, we urge you to include your order number and any pertinent supplementary information at your disposal. Please take note that claims are subject to a submission window of seven (7) days from the date of order shipment.

Reimbursement Protocol:

In cases of package theft or loss, reimbursement shall encompass the aggregate value of all items ordered, in addition to the associated shipping costs.

For situations involving damaged items exclusively, reimbursement shall be limited to the value of the damaged merchandise.

Reimbursements shall be credited to the original payment method.

Product Replacement:

Upon the approval of a valid claim, the reshipment of your items shall be initiated within a timeframe of 2-3 business days.

In the event that certain items are unavailable due to stock limitations, you will be issued a store credit equivalent to the value of those items.